Frequently Asked Questions

How do I register my EcoRide.ph scooter?

You may choose to go to our website and fill out the form or you may ask the retailer to register on your behalf. Do keep in mind the importance have having this information in our database.

1) Warranty requests will require just one photo ID for registered customers and two photo IDs as well as the official receipt for non registered customers
2) Registration allows you to flag your scooter as stolen so we can notify the authorities as well as repair centers and retailers.

Maaaring kang pumunta sa aming website at mag-fill out ng form. Maaari mo rin hingin ang tulong ng retailer para makapag-register ka.

Laging tandaan ang importance ng information sa aming database.

1) Ang warranty request ay mag-re-require ng isang photo ID para sa registered customers o dalawang photo IDs naman na may official receipt para naman sa non registered customers
2) Ang registration ay nag-a-allow para i-flag ang iyong scooter sakaling ito ay manakaw. Maaari naming i-notify ang awtoridad ganon din ang aming repair centers and retailers

What do I need to register?
All you need is to complete the necessary information on the website, a picture of the receipt, a picture of two valid IDs, a picture of the scooter with the serial no. and a picture of yourself with the scooter (with all the pictures, this is why we as retailers to assist you in registration)
Ang kailangan mo lang gawin ay kumpletuhin ang mga kinakailangang information sa aming website, picture ng resibo, picture ng two valid IDs, picture ng scooter.
Is the information on your website private?
Definitely yes and we will only share necessary information with the authorities if incase your scooter has been stolen and in compliance with the agreement in the warranty.
Yes at i-sha-share lamang ang necessary information sa awtoridad kung sakaling ang iyong scooter ay nanakaw at in compliance sa agreement ng warranty.
Are e-scooters legal?
Currently electric kick scooters fall in to the same laws as bicycles. This means you are required to wear a helmet at minimum and you are not allowed on highways like C5, EDSA, SLEX etc. You are allowed on sidewalks and normal roads though please be careful and stay to the side when riding in the road and watch your speed on sidewalks. When on the road, understand that even if you have the legal right of way, the workings of of Laws of Physics means you should be respectful of vehicles. Also, on the sidewalks, pedestrians have legal right of way. So, in all situations, be aware of your surroundings, be kind and be friendly. (law as of May 30, 2019) EcoRide makes no claim to the accuracy of this information as the laws can change at any time. We will work to keep this updated but you are encouraged to check your local laws yourself as your city/baranggay/region may have different laws regarding electric kick scooters.
Sa kasalukuyan, ang electric kick scooter ay nasasaklaw sa batas katulad ng mga bicycles. Ang ibig sabihin nito ay required kang mag-suot ng helmet at minimum at hindi ka allowed sa highways katulad ng C5, EDSA, SLEX etc. Maaari ka sa sidewalks at pangkaraniwan na mga daanan pero ipinapakiusap namin ang pag iingat. Mangyari lamang na manatili sa side at tignan ang iyong bilis habang nagmamaneho. Habang nasa daan, tandaan na kahit ikaw ay may legal right of way, ang Law of Physics ay nagsasabi na dapat ay respetuhin ang ibang vechicles na iyong kasabay. Para naman sa sidewalks, ang pedestrian ang may legal right of way. Sa lahat ng sitwasyon, maging aware sa iyong surroundings, maging mabait and maging friendly.

Law as of May 30 2019
Ang EcoRide ay hindi nag-ke-claim sa accuracy ng information na ito dahil ang batas na ito ay maaaring magbago any time. Kami ay mag-wo-work para ito ay updated pero hinihikayat hindi namin na i-check ang iyong local laws sa iyong city/baranggay/region na maaaaring may ibang batas patungkol sa electric kick scooters.

Warranty: how long and what does it cover?
1 year for parts only and 3 months for consumables. Warranty coverage is for parts only and covers only the original product purchased, not repairs (unless said repair is performed by an authorized service center), upgrades and installations performed after purchase date. All warranties on the scooter, authorized repairs and modifications are valid until one calender year from date of purchase regardless of when repair or modification occurred. “Consumables” are defined as fuses, brake pads, brake calipers, braking disc, tires, tube, brake cable, and bearings.
1 year for parts only at 3 months naman para sa consumables. Ang warranty coverage ay para lamang sa parts and i-co-cover lamang ang original na product na nabili, hindi ang repairs (maliban nalamang kung ang repair ay ginagawa ng authorized service cener), upgrades at installations na ginawa matapos ang purchase date. Ang lahat ng warranty sa scooter, authorized repairs at modifications ay valid ng one calendar year mula sa date of purchase kahit ano pa man o kailan pa man ang repair o ang modification. Ang “consumables” ay defined as fuses, brake pads, brake calipers, braking disc, tires, tube, brake cable at bearings.
Is the warranty transferrable?
Yes
Yes
How do I make a claim with the warranty?
Either by visiting an authorized repair center or, if you are already registed at EcoRide.ph then you may avail yourself of the warranty website (warranty.ecoride.ph) to open a repair ticket. Please be advised that, even if you are performing all repairs yourself, EcoRide.ph will only ship replacement parts to authorized repair centers.
Maaaring mag-visit sa authorized repair center o kung ikaw ay already registered sa EcoRide.ph, maaari kang mag-avail ng warranty repair ticket sa aming warranty website. Pinaaalalahanan na kahit na ikaw ang gagawa ng repairs, ang EcoRide.ph ay mag-shi-ship ng replacement parts sa aming authorized repair centers.
Can we test the scooter?
That is determined by the retailer. We encourage retailers to have a demo unit on hand for customers who wish to try the scooter before purchase.
Ito ay determined ng retailer. Hinihikayat namin ang retailers na magkaroon ng demo unit para sa customers na gustong i-try ang scooter bago mag-purchase.
What is your mode of payment?
Determined by the retailer.
Determined by the retailer.
Do you accept installments?
Determined by the retailer.
Determined by the retailer.
What are the specifications of the scooter?
The EcoRide2 is similar to the “popular” scooter out there except it’s better!

a) LCD readout like the pro model
b) two lights in front and three in the back (added safety)
c) battery compartment is all metal instead of plastic (no more battery compartment punctures)
d) never-flat, soft-ride solid tires, 8.5″ diameter and wide
e) wider footboard for more stability
f) redesigned and more stable/secure locking mechanism
g) warranty: ours is a one year on most parts (parts only warranty), including battery (LG brand battery)
h) serial number is laser etched in to the frame to help with tracking when one is stolen (other brands use a sticker that’s easily removed)

Ang EcoRide2 ay similar sa “popular” scooter out there except ito ay mas better!

a) LCD readout like the pro model
b) two lights in front and three in the back (added safety)
c) battery compartment is all metal instead of plastic (no more battery compartment punctures)
d) never-flat, soft-ride solid tires, 8.5″ diameter and wide
e) wider footboard for more stability
f) redesigned and more stable/secure locking mechanism
g) warranty: ours is a one year on most parts (parts only warranty), including battery (LG brand battery)
h) serial number is laser etched in to the frame to help with tracking when one is stolen (other brands use a sticker that’s easily removed)

What is the normal distance travel of the scooter?
Travel distance is measured under the following conditions: 75kg load, 25C weather temperatures, flat road without strong winds, power saving mode, and 16 kph constant speeds. Results may vary based on different weight loads, temperature, wind, speed , operating habits and other factors .

 

Yung travel distance nameasure siya based on 75kg na bigat, 25c na temperaturec flat road na walang malakas na hanging, power saving mode and 16kph na speed na tuloy tuloy. Iba iba ang pwede maging resulta depende sa bigat, hangin, speed, paano mo gamitin at marami pang iba
What is the normal weight that the scooter can handle?
100kg
100kg
Are scooters allowed in malls or work?
It depends on the property. Every property has their own rules. Basically you can expect to be treated like a bike for most purposes.
Depende sa property. Ang bawat property ay mayroong rules. Basically, maaari mong i-expect na ang treatment ay tulad ng sa bike.
Are labor/ upgrade charges included in the warranty?
The warranty is for parts only. All labor charges are determined by the repair center and invoiced by the repair center. Under warranty, you are allowed to perform your own repairs. However, if it is determined that your repair caused additional damage to the scooter, the warranty will be voided.
Ang warranty ay para sa parts lamang. Ang lahat ng labor charges ay determined at invoiced ng repair center. Kapag under warranty, allowed ka to perform your own repairs. Gayunpaman, kung aming na-determine na ang repair na iyong ginawa ang nag-cause ng additional damage sa iyong scooter, ang warranty ay ma-vo-void.
Are the scooters waterpoof??
There is no such thing as a waterproof electric kick scooter. By nature of the moving parts, waterproofing is impossible (and anyone who tells you otherwise is lying and trying to sell you something). We have made some modifications to help with water resistance, however, even with those modifications, riding in the rain is not approved and will void your warranty.
Walang waterproof na electric kick scooter. By nature, ang waterproofing ay impossible (at kung meron man na nagsabi sayo nito ay nagsisinungaling o nag-ta-try ka na bentahan). Gumawa kami ng ilang modifications para madagdagan ang water resistance pero kahit na mayroong modifications, ang pagmamaneho sa ulan ay hindi approvevd at mag-vovoid sa iyong warranty.