Frequently Asked Questions
How do I register my EcoRide.ph scooter?
You may choose to go to our website and fill out the form or you may ask the retailer to register on your behalf. Do keep in mind the importance have having this information in our database.
1) Warranty requests will require just one photo ID for registered customers and two photo IDs as well as the official receipt for non registered customers
2) Registration allows you to flag your scooter as stolen so we can notify the authorities as well as repair centers and retailers.
What do I need to register?
Is the information on your website private?
Are e-scooters legal?
Warranty: how long and what does it cover?
Is the warranty transferrable?
How do I make a claim with the warranty?
Can we test the scooter?
What is your mode of payment?
Do you accept installments?
What are the specifications of the scooter?
a) LCD readout like the pro model
b) two lights in front and three in the back (added safety)
c) battery compartment is all metal instead of plastic (no more battery compartment punctures)
d) never-flat, soft-ride solid tires, 8.5″ diameter and wide
e) wider footboard for more stability
f) redesigned and more stable/secure locking mechanism
g) warranty: ours is a one year on most parts (parts only warranty), including battery (LG brand battery)
h) serial number is laser etched in to the frame to help with tracking when one is stolen (other brands use a sticker that’s easily removed)
What is the normal distance travel of the scooter?